Network 21 is a human resource training and consulting firm comprised of 21 instructors and consultants with different fields of specialization.

• Japanese
• Chinese
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Customer Service Training

Ideal for the entire customer service industry, including hotels and restaurants.
Equips trainees with basic customer service skills applicable in any business, providing trainees with a balanced mental approach, knowledge, and skills.

Key topics:
Approach to customer service and customer psychology; determinants of customer satisfaction; improving customer service skills (first impressions (e.g., appropriate makeup, appearance); diction; handling telephone inquiries; comportment); responding to customer dissatisfaction or complaints, etc.

Interaction Training for Frontline Medical Staff

Targets frontline medical and nursing care staff.
Helps medical and nursing care staff grasp the importance of keeping patients and their families relaxed and upbeat; instills the skills, including language skills, needed to accomplish this goal.

Key topics:
Medicine as a service industry; importance of interactions involving staff; interaction skills (e.g., diction, handling telephone inquiries; comportment), etc.

Training for Sales Personnel

Targets store/restaurant managers and others involved in sales. Ideal for both retail and restaurant sectors.
An understanding of customer psychology generates higher sales. Equips trainees with the knowledge and skills needed to provide valuable products and services.

Key topics:
Importance and role of sales personnel; A to Z of sales work; how customer psychology manifests itself in buying patterns; basics of approaching customers and sales communication skills, etc.

Customer service is a key factor in securing a competitive advantage over competitors. These days, where customers are the key arbiters of services, diplomacy and people skills will help attract and keep customers.

We also offer training on business etiquette, training for various specific jobs, and so forth.
Training can be scheduled to meet your needs.
Training is conducted in Japanese. Please arrange for an interpreter to be present if necessary.

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